Your policy excess is a contribution towards your repairs, but as an out of pocket expense, you may be able to recover this from the at-fault driver's insurers.

Your repairer will always aim to meet your agreed repair booking date. However, the booking in date may not always be the same day your vehicle repairs start.

Our goal is to reduce the time your vehicle is off the road. If your vehicle is still drivable, the repairer may first complete a full damage assessment and confirm the likely parts availability before bringing your vehicle into the bodyshop. This helps prevent your vehicle being booked in too early, which could extend the time it is on site.

We understand that vehicle damage is inconvenient, and we want to keep your repair process as efficient as possible.

If your booking in date is no longer convenient, you can use your Repair Portal to request a new repair date and reschedule your booking.

Don't worry, you can still proceed by selecting the 'Continue' button at the bottom of the page. We can arrange for our repairer to take some photos of the damage or you can add them later.

The Abarth approved repairer will provide a replacement vehicle for the duration of the repair subject to availability.

The repair duration will depend upon the level of damage and the work required to repair your vehicle. Your repairer will be able to give you an estimated completion date upon preparation of the estimate.

This will be displayed on your portal, you will be notified if this changes due to parts availability or unforeseen circumstances.

For more information go to our dedicated page.

The portal is updated every time your repair progresses through the process. In addition to this, you will also be notified if the repairer sends a photo or text update. Visit the 'Using your portal' for more information.

In the unlikely event of a problem with your repair, the first thing to do is to contact your repairer, their details are on the certificate and on your hub. Explain any problems that you may have. As a Vizion approved repairer they will investigate and offer support to rectify the problem.

The Vizion Approved Repairer will collect your vehicle if the vehicle is immobile or you feel it is unsafe to drive.

Once your repair is complete your survey will be available on here, do not worry if you forget, we will send you an email or SMS inviting you to fill in the survey once your vehicle has been collected. Check your communication preferences to ensure you receive this request.